Empowered agents deliver exceptional service that builds brand loyalty
We empower businesses to build customer relationships through exceptional customer experiences. We focus on loyalty-building customer service fundamentals: starting with meeting the need that prompted first contact in the first place.
With every interaction, Serefin Experiences builds trust and communicates with the customer to create a one-to-one, emotional connection. Our mission is to deliver a personalized experience that provides the customer with what is valuable to them: a speedy resolution.
Our clients trust us to understand the issues that are driving their customers to reach out for help, and we provide actionable intelligence they can use to improve their product or service. At Serefin Experiences we build long-term, mutually beneficial relationship that restore positive customer sentiment, while being 100% faithful to our client’s brand.
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Our platform is designed to help complete each transaction while providing the 'human touch' component. Agent Assist technology analyzes customer inquiries and finds contextually relevant information to offer the Agent suggestions in real-time. This helps Serefin drive first-call resolution, customer satisfaction and efficiency.
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Walter Wakulowsky
President - Serefin Experiences
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We offer a comprehensive suite of services, including customer support, help desks, sales support, and dedicated agent teams specifically trained to understand your brand. We use industry-standard metrics like CSAT and NPS to help measure your customers’ satisfaction and experience. Our proven, data-driven approach, powered by methodologies like CURE, ensures exceptional service across all channels. We can provide 24/7 multilingual support in any location.
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Case Studies
Serefin's data-driven insights streamlined the Montreal Airport's at-home COVID testing process. By analyzing call metrics and feedback, we:
Clarified information to reduced confusion.
Streamlined barcode process.
Answered top traveller questions.
Call volume dropped from 20,000 to 4,000 daily, freeing resources and improving the traveller experience.
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Reduced Costs
Improved Efficiency
Enhanced Customer Satisfaction
Serefin's data analysis identified bottlenecks in a major Canadian insurer's customer verification process. We implemented
Catering to customers without mobile phones.
Streamlined barcode process.
Enhanced customer experience and improved operational efficiency for the insurer.
Reduced Verification Time
Improved Customer Satisfaction
Increased Operational Efficiency
Focus on your core business while delivering exceptional customer experiences. Serefin's outsourced customer service solutions empower you to achieve cost savings, drive customer loyalty, and improve operational efficiency.
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Focus on strategic priorities while we handle customer service needs.
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Friendly, knowledgeable agents and seamless interactions build stronger relationships.
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We extend your brand promise and strengthen customer loyalty.
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Faster resolution leads to higher satisfaction and fewer escalations.
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Data-driven analytics empower you to optimize your offerings.
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Customers can connect effortlessly through their preferred channels.
Today's customers demand seamless, personalized experiences across all touchpoints. At Serefin, we believe in a New Deal for customer service – one that empowers customers and agents.
Allows customers to be serviced through whatever communications channel they desire.
Intelligent agents support human agents to support customers faster and always be available for complex issues.
Agents are given the tools and knowledge to personalize customer experiences and resolve issues efficiently.
Going beyond post-call surveys to get real-time sentiment that proactively addresses customer concerns.
Fostering happy, productive, engaged agents who deliver exceptional service experiences.
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