Walter Wakulowsky
Walter Wakulowsky is a visionary leader with over 30 years of experience in the contact center industry. As President of Serefin Experiences, he is committed to delivering exceptional customer experiences and driving client loyalty. Walter's extensive career includes senior and executive roles at some of Canada’s largest contact centers, where he has consistently demonstrated his technical and operational expertise. His previous role as Chief Operating Officer at Tour East Holidays saw him successfully navigate the company through the COVID pandemic, establishing a startup contact center that serviced millions of Canadians in the travel, rewards, and healthcare sectors. Before joining Tour East, Walter was pivotal in enhancing efficiencies at WestJet’s 800+ agent contact center and establishing a Caribbean-based offshore contact center for Bell Canada. As the founder of Apogee Interactive, he provided consulting, design, and support services across various industries, focusing on contact center technologies and operational and technical support. Walter's leadership has been instrumental in creating robust, scalable solutions that consistently lead to customer satisfaction. He holds a degree in Computer Science from the University of Toronto.
Articles authored:
Achieving Great Customer Service
Articles contributed or edited:
The One Thing a Startup Shouldn't Break
Debunking Myths About Outsourcing Contact Centers
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